Privacy Policy

1. Introduction

Trade Pulse Technologies is a division of Purple Ray Group (Pty) Ltd (CIPC Reg No: 2026/693010/07, SARS Tax Ref: 9462540239), a company incorporated in the Republic of South Africa. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account (name, email address)
• Make a purchase (name, email, payment information)
• Contact our support team (name, email, message content)
• Subscribe to our newsletter (email address)

Automatically Collected Information

When you visit our website, we may automatically collect:

• Your IP address and browser type
• Pages visited and time spent on each page
• Referring website or source
• Device information (operating system, screen resolution)

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfil your orders for Expert Advisors
• To deliver license keys and product downloads
• To provide customer support and respond to inquiries
• To improve our website and product offerings
• To send important account and service notifications
• To comply with legal obligations

4. Payment Information

We use third-party payment processors (Paystack and PayPal) to handle all financial transactions. We do not store your credit card or banking details on our servers. Payment information is securely processed by our payment partners in accordance with PCI-DSS standards.

5. Data Protection

We implement appropriate technical and organisational security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure Firebase Authentication for user accounts
• Regular security audits and monitoring
• Limited access to personal data on a need-to-know basis

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is retained until you request deletion. Transaction records are retained for a minimum of 5 years for tax and accounting purposes.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Request portability of your data
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@tradepulsetech.co.za.

8. Third-Party Services

We use the following third-party services that may process your data:

• Firebase (Google) — Authentication and database services
• Paystack — Payment processing (South Africa)
• PayPal — Payment processing (International)
• Groq — AI chatbot service
• Vercel — Website hosting and CDN

9. Cookies

Our website uses essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics cookies without your consent. You can control cookie settings through your browser preferences.

10. Contact Information

If you have questions about this Privacy Policy, please contact us:

Email: privacy@tradepulsetech.co.za
WhatsApp: +27694313721
Website: https://tradepulsetech.vercel.app